By accessing or using the Alley Cat website or the mobile application, offered by Alley Cat. (“Alley Cat,” “we,” “us” or “our”) at www.alleycatusa.com and all associated pages and services (collectively referred to as our “Website”), you (the “User” or “you”) confirm that you have read, understand and agree to be bound by these terms of use (“Terms of Use”). Please read the Terms of Use carefully.
Alley Cat describes our privacy practices in our privacy policy available at www.alleycatusa.com/privacy-policy . Please review carefully for more information on how Alley Cat handles personal data accessed or collected by the Website.
IF YOU ARE UNWILLING TO BE BOUND BY THESE TERMS OF USE, DO NOT ACCESS OR USE THE WEBSITE.
PLEASE BE AWARE THAT SECTION 14 OF THESE TERMS OF SERVICE, BELOW, CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND ALLEY CAT HAVE AGAINST EACH OTHER ARE RESOLVED. IN PARTICULAR, IT CONTAINS AN ARBITRATION AGREEMENT WHICH WILL, WITH LIMITED EXCEPTIONS, REQUIRE YOU TO SUBMIT CLAIMS THAT YOU HAVE AGAINST ALLEY CAT. TO BINDING AND FINAL ARBITRATION. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT IN SECTION 14 OF THESE TERMS: (i) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST ALLEY CAT ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING; AND (ii) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS. THE ARBITRATION PROVISIONS SET FORTH IN SECTION 14 OF THESE TERMS COULD AFFECT YOUR RIGHT TO PARTICIPATE IN PENDING CLASS ACTION LITIGATION. PLEASE SEE SECTION 14 FOR MORE INFORMATION REGARDING THESE ARBITRATION PROVISIONS, INCLUDING THE ARBITRATION PROVISIONS’ IMPACT ON THE PENDING CLASS LITIGATION AND HOW TO OPT OUT OF ARBITRATION. THE TERMS OF SERVICE LIMIT THE REMEDIES THAT MAY BE AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
Parts of the Website may be accessed only by registering for an account and creating a password. Keep your password secure. You are responsible for the activities on your account. You represent, warrant, and agree that no materials of any kind submitted through your account or otherwise posted or shared by you through the Website will violate or infringe upon the rights of any third party, including without limitation any copyright, trademark, patent, privacy, publicity, or other personal or intellectual property rights; or contain libelous, defamatory, or otherwise unlawful material. You will notify us promptly if you discover any unauthorized use of your account. We are not responsible for any losses resulting from unauthorized use of your account.
In addition, you agree not to use the Website to:
As between us and you, all content made available on or through the Website, whether uploaded, published, or displayed by us, including designs, text, graphics, pictures, video, information, software, music, sound and other files, and their selection and arrangement, except as provided in Section 9 (Third Party Links & Ads) is the property of Alley Cat. (collectively the “Alley Cat. Content”). To the best of our knowledge, we use only content that we own or have permission to use. No Alley Cat Content may be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, without the owner’s prior written permission. Unless explicitly stated herein, nothing in these Terms of Use shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise.
You are solely responsible for the information that you post on or through the Website and your conduct regarding the Website. By posting information to or through the Website, you agree to (a) provide accurate, current, and complete information; (b) maintain the security of your password and identification, to the extent you are provided a password and identification; (c) promptly notify us of any changes to information or circumstances that could affect your eligibility to continue using the Website; and (d) be fully responsible for all use of your account and for any actions that take place using your account.
The “Alley Cat” name and all associated graphics, logos, designs, page headers, button icons, scripts, and service names are registered trademarks, trademarks, or trade dress in the United States. Alley Cat’s trademarks and trade dress may not be used, including as part of trademarks or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Alley Cat.
Submissions
Copyright Complaints
Alley Cat Berkeley
510-277-3303
3030 Ashby Ave #103B
Berkeley, CA 94705
OR
Alley Cat San Francisco
415-226-0600
1390 Market St., #200
San Francisco, CA 94102
To meet the notice requirements under the Digital Millennium Copyright Act, the notification must be a written communication including the following:
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works, a representative list of such works at that site;
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner; and
A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
We reserve the right to change any and all content within the Website and any service offered through the Website at any time without notice.
We provide the Website “AS IS” and assume no responsibility for any failure to provide the Website to you. The Website may be temporarily unavailable from time to time for maintenance or other reasons. We may discontinue the Website or any products or services available through the Website at any time and for any reason. We are not responsible for any problems or technical malfunction of any telephone or cable network or lines, servers or providers, computer equipment, software, failure of email, or technical problems or traffic congestion on the Internet or on or through the Website, including injury or damage to Users or to any other person’s devices related to or resulting from use of the Website.
Under no circumstances will we be responsible for any loss or damage, including any loss or damage to any user data, financial damages, lost profits, loss of business, or personal injury or death, resulting from anyone’s use of the Website. YOU AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK, and that we EXPRESSLY DISCLAIM ALL WARRANTIES, TERMS AND CONDITIONS, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES, TERMS AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS AND SATISFACTORY QUALITY.
The referral program offered by Alley Cat (“Company”) is subject to the following terms and conditions. By participating in this program, both the “Referrer” (the individual referring another party) and the “Referred” (the individual being referred) agree to comply with all eligibility requirements and follow the redemption process as outlined. The Company reserves the right to modify, suspend, or terminate the program at any time without notice. The Referrer and Referred must meet the criteria set forth by the Company, including but not limited to purchasing qualifying services.
The Company disclaims all liability for any misuse, manipulation, or abuse of the referral program, including but not limited to the creation of fraudulent accounts or referrals not made in good faith. Any such misuse will result in the forfeiture of referral rewards and may lead to legal action. The Company is not responsible for any technical errors, delays, or failures in processing referrals or issuing rewards, and the $100 gift card reward is non-transferable and subject to applicable terms of use. Participation in the referral program constitutes acceptance of these terms.
The tips, recommendations, and advice provided by Alley Cat on this website are intended for informational purposes only and should not be construed as comprehensive or exhaustive solutions for rodent control. While the Company strives to provide accurate and up-to-date information, it makes no representations or warranties, express or implied, regarding the effectiveness or completeness of the tips provided.
By using the tips, the user acknowledges that they do so at their own risk. The Company disclaims any liability for damages, losses, or injuries resulting from the failure to follow the advice provided or from unforeseen circumstances, including the specific nature of a rodent infestation. The Company does not guarantee that the use of its tips will result in the successful elimination of rodents and strongly recommends seeking professional pest control services for optimal results.
The cost-benefit analysis provided on this website is based on data compiled from various sources and represents the Company’s assessment of potential savings and benefits derived from rodent exclusion services. While the Company has made reasonable efforts to ensure the accuracy of this analysis, it is for informational purposes only and should not be interpreted as a definitive or exclusive comparison.
The Company expressly disclaims any liability for any claims made by competitors or third parties regarding the fairness or accuracy of the comparison. This analysis is subject to change as market conditions, costs, and service details evolve. The Company encourages all users to conduct their own independent research and comparisons before making decisions. By relying on this information, users acknowledge that the Company is not responsible for any decisions or outcomes resulting from their use of the cost-benefit analysis.
The facts, statistics, and insights provided in the infographic series are sourced from reputable, empirical data. However, Alley Cat does not warrant the absolute accuracy, completeness, or applicability of the information contained therein. While the Company takes great care in compiling this data, it should not be used as the sole basis for decision-making. The Company disclaims any responsibility for any discrepancies or misinterpretations arising from the use of this information.
Any use of the infographic series in a manner that misrepresents the Company’s services or challenges the accuracy of the presented data without context is strictly prohibited. The Company reserves the right to update or amend the information as necessary to reflect current research and market conditions. The use of this information constitutes an acceptance of these terms, and the Company shall not be liable for any claims arising from reliance on the data provided
The competitor comparison provided by Alley Cat is based on publicly available information and reflects our analysis of key parameters, including but not limited to: years in business, family-owned status, average customer satisfaction, eco-friendliness, price, warranty duration, comprehensive diagnostic reporting, and specialization in treating rodents. The comparison is intended to serve as a general guide for customers and is not intended to represent a comprehensive or exhaustive evaluation of all factors involved in rodent control services.
Alley Cat makes no representations or warranties, express or implied, regarding the accuracy, completeness, or relevance of the information presented in this comparison. Competitor service details may vary and are subject to change without notice. Any reliance on this comparison is at the user’s own risk, and Alley Cat disclaims all liability for any actions taken or decisions made based on this information. The Company expressly disclaims liability for any claims of unfair competition, misleading advertising, or other legal challenges from competitors or third parties.
The Company further encourages users to perform independent research and comparisons of service providers to ensure they make informed decisions. By using this comparison, users acknowledge and agree that Alley Cat will not be held responsible for any inaccuracies, changes in competitor practices, or misinterpretations of the data provided.
The “How to Get Rid of Rats” guide provided by Alley Cat is a simplified and general overview of common rodent control methods. This guide is not intended to be exhaustive or to cover every possible scenario that could arise in rodent infestations. The steps and advice outlined in this guide should be considered as general guidelines only, and are not intended to replace professional pest control services.
Each rodent infestation is unique, and as such, users should seek personalized advice from a qualified pest control expert for their specific situation. Alley Cat disclaims any liability for damages, losses, or adverse outcomes resulting from reliance on the information contained in this guide, including but not limited to failure to achieve desired results or exacerbation of the infestation due to improper application of the methods outlined.
Furthermore, the resources provided on the website are intended to enhance general understanding but are not exhaustive of all available information on rodent control. Alley Cat does not guarantee that the information on the resources page will address all aspects of rodent removal or that it will be successful in all cases. Users are advised to consider additional resources and seek professional guidance where necessary. By using this guide and the resources provided, users acknowledge and accept these limitations and agree that Alley Cat will not be liable for any resulting issues.
TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE GREATER OF THE AMOUNT PAID BY YOU TO US FOR THE WEBSITE OR PRODUCT AT ISSUE IN THE THREE MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM AND $100. YOU ACKNOWLEDGE THAT IF NO FEES ARE PAID TO US FOR A SERVICE OR PRODUCT, YOU SHALL BE LIMITED TO, AT MOST, INJUNCTIVE RELIEF ONLY, UNLESS OTHERWISE PROHIBITED BY APPLICABLE LAW, AND SHALL NOT BE ENTITLED TO ANY OTHER DAMAGES, REGARDLESS OF THE CAUSE OF ACTION.
NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR: (i) DEATH OR PERSONAL INJURY RESULTING FROM OUR WILLFUL MISCONDUCT; (ii) FRAUD OR FRAUDULENT MISREPRESENTATIONS; OR (iii) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY APPLICABLE LAW.
By using the Website, you agree that these Terms of Use shall be governed by the laws of the State of California, without regard to its conflict of law provisions.
For any cause of action initiated against Alley Cat relating to these Terms of Use, you and Alley Cat agree to submit to the exclusive and personal jurisdiction of the courts located in the State of California.
Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of that right or provision. If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, then we nevertheless agree that the court should endeavor to give effect to the intentions reflected in the provision, and the other provisions of these Terms of Use shall remain in full force and effect. The language of these Terms of Use shall be construed as to its fair meaning and not strictly for or against any party.
You acknowledge and agree that any dispute or claim relating in any way to your access or use of the Website or to any other aspect of your relationship with Alley Cat. will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (2) you or Alley Cat. may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement shall apply, without limitation, to all claims that arose before this or any prior agreement. NOW OR IN THE FUTURE, THERE MAY BE LAWSUITS AGAINST ALLEY CAT ALLEGING CLASS, COLLECTIVE, AND/OR REPRESENTATIVE CLAIMS. SUCH CLAIMS, IF SUCCESSFUL, COULD RESULT IN SOME MONETARY RECOVERY TO YOU. THE EXISTENCE OF SUCH CLASS, COLLECTIVE, AND/OR REPRESENTATIVE LAWSUITS DOES NOT MEAN THAT SUCH LAWSUITS WILL ULTIMATELY SUCCEED. BUT IF YOU AGREE TO ARBITRATION WITH ALLEY CAT., YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVERY MONETARY OR OTHER RELIEF UNDER SUCH CLASS, COLLECTIVE, AND/OR REPRESENTATIVE LAWSUITS. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST ALLEY CAT. IN AN INDIVIDUAL ARBITRATION PROCEEDING. IF SUCCESSFUL ON SUCH CLAIMS, YOU COULD BE AWARDED MONEY OR OTHER RELIEF BY AN ARBITRATOR.
This Arbitration Agreement is governed by the Federal Arbitration Act in all respects. The arbitration will be conducted by the American Arbitration Association (“AAA”) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at or by calling the AAA at 1-800-778-7879. Payment of all filing, administration, and arbitration fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Alley Cat. will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. If the AAA is not available to arbitrate, the parties will select an alternative arbitral forum. The AAA may be contacted at the toll-free number 800.778.7879, or through the following website: https://www.adr.org.
You may opt out of this Arbitration Agreement. If you do so, neither you nor Alley Cat can force the other to arbitrate. To opt out, you must notify Alley Cat. in writing no later than 30 days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your Alley Cat. username (if any), the email address you used to set up your Alley Cat. account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. You must send your opt-out notice to: privacy@alleycatusa.com. If you opt out of this Arbitration Agreement, all other parts of these Terms of Use will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any previous, other, or future arbitration agreements that you may have with us.
To the maximum extent permitted by law, you agree to indemnify and hold us, our subsidiaries and affiliates, and each of their directors, officers, agents, contractors, partners, and employees, harmless from and against any loss, liability, claim, demand, damages, costs (including attorneys’ fees), and expenses, arising out of or in connection with your use of the Website or any violation of these Terms of Use.
PLEASE PRINT A COPY OF THIS AGREEMENT FOR YOUR RECORDS AND PLEASE CHECK BACK FREQUENTLY FOR ANY CHANGES TO THIS AGREEMENT.
